Minnie Hamilton Health System (MHHS) is a not-for-profit health care organization established to provide preventive, emergency and acute care (including but not limited to: room and board, nursing care and ancillary services) to individuals under the care of a member of the medical-dental staff.
Treatment and services are never denied to persons in need on the basis of race, creed, color, sex, sexual orientation, age, national origin, religion, handicap, veteran’s status or financial condition. Minnie Hamilton Health System provides healthcare to all persons regardless of ability to pay.
Questions about Price and Billing Information
Our goal is for each of our patients and their families to have the best healthcare experience possible. Part of our commitment is to provide you with information that helps you make well informed decisions about your own care.
To ask questions or get more information about a bill for services you’ve received, please contact our Customer Call Center at (304) 354-9244.
If you need more information about the price of a future service, please contact our Price Hotline at (304) 354-9244. A CPT code is strongly encouraged when you call. You can obtain the CPT code from the ordering physician.
Financial Assistance Programs
Individuals may apply for Financial Assistance Programs by mailing a completed application, along with proof of household income, to the address below or by bringing the application and proof of household income to any patient registration area of Minnie Hamilton Health System.
Minnie Hamilton Health System
Attn: Financial Counselor
186 Hospital Drive
Grantsville, WV 26147
Charity Care
In instances in which payment would inflict undue hardship on the patient, MHHS offers patients the ability to apply for Charity Care. This policy applies to all services offered by MHHS with exception of our Long Term Care unit or Daycare services. Patients may only apply for Charity Care one time per calendar year, unless approved by CFO or CEO.
MHHS provides a substantial amount of discounted and free medical care to the needy patients of our service area. The amount of charity care and below-cost health care that can be provided by MHHS and its affiliates is limited by its financial capability. In many cases, Minnie Hamilton Health Care Center offers interest free loans for up to one year to assist patients.
The Exoneration/Charity Care policy is consistent with MHHS’s mission statement and is available for review by any individual. Patients are informed about the availability of Exoneration/Charity Care during the registration process or through a collection letter. The designated management representatives are responsible for the enforcement of the Exoneration/Charity Care policy. Patients applying for Exoneration/Charity Care will be assured of confidential treatment of their requests. The Exoneration / Charity Care Policy is decided on a case by case basis, available only one time per year / per household, and will be considered for all services offered by MHHS for those patients that qualify.
Please note that this Exoneration / Charity Care is separate from Minnie Hamilton’s Sliding Fee policy.
Sliding Fee Policy
The MHHS Sliding fee policy is a discount program funded through federal grants, which offers reduced rates and is based solely on the patient’s gross income. The sliding fee program is available regardless of a patient’s insurance status, and is not available for all services offered by MHHS.
If you have a question or need more information about sliding fee, please feel free to call our office. Monday-Friday 8 am – 4:30 pm @ (304) 354-9244. All information is confidential.
You may qualify
The Sliding Fee scale is for all those patients who meet the income guidelines. Proof of gross income is required within 30 days for all those living in the household. The sliding fee program is based upon your gross income and number of members in your family per federal income guidelines. Applications are to be renewed once a year.